Privacy Policy - Court15.Travel
1. Who we are
Court15 Travel is a trading name of C15 Sports Projects Ltd, a company registered in England and Wales.
Company name: C15 Sports Projects Ltd Company number: 16734888 Registered address: 20-22 Wenlock Road, London, England, N1 7GU Website: court15.travel Email: privacy@court15.travel
When this policy refers to “we”, “us”, or “our”, it means C15 Sports Projects Ltd trading as Court15 Travel. When it refers to “you” or “your”, it means any person who visits our website, submits an enquiry, or otherwise provides us with personal information.
2. What information we collect
We collect personal information in the following ways:
Information you give us directly When you complete an enquiry form on our website, contact us by email or phone, or interact with us in any other way, you may provide us with personal information including your name, email address, phone number, travel dates, destination preferences, group size, sporting interests, skill level, budget range, and any other details you choose to share with us.
Information we collect automatically When you visit our website, we may automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on the site, and referring URLs. This information is collected through cookies and similar technologies and is used to improve our website and understand how visitors use it.
Information from third parties We may receive information about you from third parties such as our travel agent partners, where you have engaged with them in connection with a booking or enquiry originating from our platform.
3. How we use your information
We use the personal information we collect for the following purposes:
To respond to your enquiry and connect you with a suitable travel agent partner who can assist with planning your holiday.
To communicate with you about your enquiry, potential itineraries, and the services we offer.
To improve our website, services, and user experience based on how visitors interact with our platform.
To send you marketing communications about racket sport travel, destinations, offers, and Court15 Travel news — but only where you have given us permission to do so, or where we have a legitimate interest in doing so under applicable law. You can opt out of marketing communications at any time.
To comply with our legal obligations and to protect the rights, property, or safety of C15 Sports Projects Ltd, our partners, or others.
4. Our legal basis for processing your data
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
Legitimate interests — to respond to your enquiry and provide the services you have requested.
Consent — for marketing communications, where you have opted in to receive them.
Legal obligation — where processing is necessary to comply with a legal requirement.
Contract — where processing is necessary in connection with a booking or service agreement.
5. How we share your information
We take your privacy seriously and do not sell your personal data to third parties. However, we do share your information in the following circumstances:
With our travel agent partners. Court15 Travel operates as a platform connecting enquiring clients with verified, independent travel agents who have their own registered businesses. When you submit an enquiry, your details will be passed to a suitable agent partner so they can contact you and assist with your trip planning. Each agent partner operates their own business and is responsible for their own data handling practices in connection with any booking made through them. We encourage you to review the privacy policy of the agent partner you are connected with once a booking relationship is established.
With service providers. We may share your data with third-party service providers who assist us in operating our website and business — such as website hosting, email delivery, and analytics services. These providers are contractually required to handle your data securely and only for the purposes we specify.
For legal reasons. We may disclose your information where required to do so by law, or in response to a valid legal request from a public authority.
6. Cookies
Our website uses cookies to improve your browsing experience and to help us understand how the site is used. Cookies are small text files stored on your device when you visit a website.
We use the following types of cookies:
Essential cookies — necessary for the website to function correctly.
Analytics cookies — used to understand how visitors interact with our website, helping us improve its performance and content.
Marketing cookies — used to track visitors across our website and deliver more relevant advertising, where applicable.
You can control cookies through your browser settings and, where applicable, through the cookie consent tool on our website. Disabling certain cookies may affect the functionality of the site.
7. How long we keep your data
We retain your personal information for as long as is necessary to fulfil the purposes set out in this policy, or as required by law. Enquiry data is typically retained for a period of two years from the date of first contact. If a booking is made through one of our agent partners, the retention period for that booking data is governed by the agent’s own policies.
8. Your rights
Under UK GDPR, you have the following rights in relation to your personal data:
The right to access the personal data we hold about you. The right to request correction of inaccurate or incomplete data. The right to request deletion of your personal data, subject to certain legal exceptions. The right to object to or restrict our processing of your data in certain circumstances. The right to data portability — to receive your data in a structured, commonly used format. The right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at hello@court15.com. We will respond within 30 days of receiving your request.
If you are not satisfied with how we handle your data or respond to your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.
9. Data security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of data transmitted to or from our website.
10. Links to third-party websites
Our website may contain links to third-party websites, including those of our travel agent partners. We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last updated. We encourage you to check this page periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
C15 Sports Projects Ltd (trading as Court15 Travel) 20-22 Wenlock Road, London, England, N1 7GU Email: hello@court15.com Website: court15.travel